Our Australian operations offer your customers the same, authentic voice at the end of the line, as well as an amount of business resilience that can only be achieved by working in Australia. Our staff members are residents of Australia and they’re the consumers of their brands and they are familiar with the local market and Australian lifestyle.
As an extension of your company We can help you increase your revenue, enhance customer satisfaction and cut cost.
At TSA Group, We accomplish this by combining our most active and confident culture of the industry , with the most advanced CX solutions that are available across the world.
In making the experience for customers more personal and more human. In giving customers greater control over the kind of assistance they require and at what time. Through giving our brands an identity that is true to their personality.
We’re a company with a mission and our purpose is simple. We strive to design experiences customers are excited about, by transforming how they communicate with brands and brands.
We’re not afraid of being bold. We aim to be the most reputable company partner to provide authentic Australian customers with the best possible experience. This is about easy, pleasant and transparent communication.
How will we achieve this? We’re combining the best technology for customer experience together with a team comprised of experts who know what it takes to help brands achieve amazing things for their clients.
We’ve developed a network of premium CX centres in Australia as well as the Philippines with a pool of talent with over 3,000 members. Our solution is a mix of offshore and onshore that provides the perfect combination in speed-to-market, pricing and capabilities with a dedicated Australian management team that is responsible for the setting up and operation.